Shipping, Return, and Exchange Policy – El Bez Furniture

At El Bez Furniture, we aim to provide the best shopping experience for our customers. We have a clear policy that ensures both customer rights and service quality.

Shipping and Delivery

• We provide free shipping on most products to all governorates in Egypt.

• Shipping fees may apply to certain special products or custom-made orders. You will be informed of any shipping costs and asked to approve them before we process your order.

Return and Exchange

• All El Bez Furniture products come with a 14-day return or exchange warranty from the date of receipt in case of manufacturing defects.

• If you find any manufacturing defect, please contact our customer service team to initiate the return or exchange process.

• Products must be in their original condition when requesting a return or exchange.

After-Sales Service

We believe our relationship with you doesn't end once you receive your product. We provide dedicated technical support and after-sales service to assist with any issues.

If any problem arises after delivery—such as needing a replacement part or a technical fix—our customer service team will follow up to ensure you have the best possible experience.

Contact Us

If you have any questions or would like to request a return or exchange, please reach out to our customer service team through the contact methods available on our website.